Stress Out!

It is our third week in Transition Q at Dell. I'm beginning to be stressed out, not with the volume of calls (we're only expected to receive 11 calls per 8-hour shift) but with the kind of customers I'm speaking to. Hah, who says that sitting 8 hours with phone in hand and a desktop system in front of you is an easy job? Being in customer service, you will hear lots of complaints and out-of-this-world requests from demanding customers. Especially if you're a CSA for a multi-national company like ours.

Today's shift has taken it's toll on me. My first caller immediately asked for a manager, the second one is a dissatisfied customer while the third one requested for a credit return. And that's just in the first half of the day. However, I received an email from a customer whom I assisted a few days earlier that really made my day! His email goes:

I wanted to let you know that I received the Dell SC430 server today! I was very surprised that you were able to expedite the production and shipment. This will allow us to deliver our projects on time and avoid working late hours on Tuesday 

As a small IT services business, I rely on Dell’s equipment to deliver practical solutions to my customers. Your desire to help beyond a normal customer services protocol helped my business tremendously. It will allow me to continue providing great service to my customers on time.

You are a great asset to your team and company. Bottomline: because of your great service, Dell was able to keep the order (ie revenue), kept your customer base instead of looking for alternatives like HP! It’s amazing how someone like you can simply turn a very frustrated customer into a happy customer. Your professionalism is much appreciated, definitely a great asset for the company!

Oh, well! That really kept me going the rest of the day, although my team mates are teasing me that the customer might be a relative from the US. Hehe.

Relaxation after a heavy week! Zambales here I come!!!

Loving Someone or Being Inlove with Someone?

Funnny, but I definitely remember arguing with an old friend about this topic. And I definitely remember saying that being inlove is much deeper than loving someone. I always say that you are capable of loving everyone but you'll be inlove with just one person...The article below was emailed to me by a close friend. The author was not named on the email but I agree to some points of the article. Whoever the author of this article was, I hope he'll forgive me if I made some corrections, not grammatically, though. I just had to put some question marks and periods in place so that the general thought of the article could be emphasized. Everything else is copied as is...
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INLOVE ka ba or LOVE mo sya? Akala ko dati pareho lang pero iba pala!! Basahin para
maliwanagan naman tayo.

It's definitely different when you love someone and when you're inlove with someone.

Explanation:

Alin nga ba ang mas malalim? Loving someone or Being in love with someone? Marami sa atin ang na-confuse tungkol dito.

Ikaw ba ay may girlfriend o boyfriend ngayon? Mahal mo ba siya pero parang may isang
tao na parang mahalaga din sayo? O may mahal ka na akala mo eh mahal mo nga siya
pero meron ka pa rin isang tao na minamahal ng totoo?

Kapag love mo ang isang tao masaya ka...Feeling mo ok na ang lahat...Pero ang ma-inlove ka, ang siyang pinakamasakit sa lahat! Kasi ang mga taong inlove ay ang mga
taong ngsasakripisyo at nagpaparaya.

Teka bakit ka nga ba nagpaparaya? Dahil ba hindi ka niya mahal o dahil hindi ka
siguradong ok lang sa kanya? Kung yan ang dahilan mo, walang duda na inlove
ka nga sa kanya. Kasi iniisip mo kung anong meron kayo sa ngayon ang tanging mahalaga at kuntento ka na.

Pero isipin mo, paano kung mawala ang taong yun at talagang hindi na kayo mag-usap at
magkita, kaya mo ba? Paano naman kung sayo siya inlove at ibinigay niya ang lahat para sayo pero hindi mo napahalagahan ang lahat ng ito kaagad? Paano kung isang araw naguluhan na siya sayo ng husto at maisipang lumayo na lang? Paano kung sa sobrang pagiging iba mo sa kanya di ka na niya kausapin at tuldukan na niya ng tuluyan kung ano na ang meron kayo? Then bigla mong na realize kung gaano ka importante sayo ang bawat isa kaya lang wala na siya! Kaya mo ba?

Kung hindi ang sagot mo, malinaw na inlove ka nga...

Paano naman pag mahal mo lang? Kapag mahal mo lang, alam mo na palagi kang may choice, ayaw mo siyang mawala dahil alam mong wala kang ipapalit. Yung masaya ka sa kanya pero sa gabi hindi naman siya ang iniisip mo. Mahal mo siya pero aminado ka sa
sarili mo na balang araw hindi siya ang pakakasalan mo. Mahal mo siya pero ang puso mo hindi lang pra sa kanya...Mahal mo at masasaktan ka pagnawala siya pero alam mo na kaya mo yun.

Ngayon anong nararamdaman mo ngayon: DO YOU LOVE SOMEONE or YOU'RE INLOVE WITH SOMEONE?

Isang araw magigising ka na lang na INLOVE ka na nga pero kahit anong gawin mo ay huli na. Dahil maaaring yung taong INLOVE din sayo ay wala na pala.

Tandaan mo: Masyadong mapaglaro ang puso huwag tayo magpaloko!!!

We learn to love someone pero minsan lang dumating sa atin ang pagkakataong ma-inlove!!! Kaya kapag dumating ito, ano ang gagawin mo?

D' Clan

Alone Again...Naturally

Just transferred to a new crib in Pasig the other day. So many things to do, so little time. I just hope I could fit them all in...hay!

Attitude with Kenji

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"The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company…a church…a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past…we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string that we have, and that is our attitude…I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you………We are in charge of our Attitudes." - Charles Swindoll