More Photos from Potipot

Last time I fell inlove with a place was when I was on top of Siocon, Zamboanga (basta wag mo lang pansinin yung minahan). This time, I can tell that this is one place I want to come back to...in the words of Prince, "better than Galera. almost like Bora..."








Now, tell me...who wouldn't fall inlove with that?

Walking on Sunshine

1) Spell your name without the letter E * sheryl (true name ko yan!)
2) Are you currently in a relationship? * no
3) When you're at home alone, do you still close the door when you shower? * of course!
4) Do you like your life right now? * i'm content with it
5) What was the last item you bought? * liempo...nag-adobo sa asin ako kahapon
6) What was the last thing you drank? * hot choco from mcdo
7) What plans do you have for tomorrow? * go with cheng and jack to paranaque
8) Where was the last place you fell asleep? * my apartment
9) Do you have a best friend that is a girl? * not exactly a girl but a girl...biologically speaking...
10) How are things between you and your friends? * everything's fine. unfortunately, everyone i like are leaving the philippines to work abroad.
11) What is your favorite romance movie? * serendipity
12)Do you forgive or forget? * forgive
13) Would you rather love with a guarantee of a heartbreak or never love at all? * never love at all...i hate taking risk, e
14) What are you thinking about right now? * answers to these questions...just want to get this over and done with
15) Who was the last person to tell you they love you? * jane
16) Do you think they meant it? * hell, yeah!
17)What time did you go to bed last night? * last night, i wasn't in bed. i was at the office.
17) What are you currently doing? * answering these questions
18) What did you do today? * had breakfast at mcdo...
19) Do you hate anyone? * none that i know of
20) What was the last thing you ate? * mcdo's pancakes
21) What are you listening to? * wala
22) Who does it remind you of? * wala rin
23) What was the last movie you watched? * ironman
24) What CD is in your stereo? * chicago
25) What did you do last night? * went to work, had training (again)
26) Do you like your music loud or at a reasonable level? * loud!!!
27) Are you a beach or a snowy mountain person? * beach!!! in fact, we went to zambales just recently and hell i loved it there! i wanna go back!!!
28) What are you doing later? * sleep, i think...and i want to have a haircut.
29) Who is your best guy friend(s)? * reggie
30) Where is your biological father right now? * probably at work
31) Do you have any piercings? * none. i plan to have one though.
32) Where do you have them/want them? * my right ear.
33) Do you have any tattoos? * none and i don't plan to have any
34) Have you ever had two dates in one night? * haha! isa nga lang hirap na ako, dalawa pa?!?
35) How do you feel about public displays of affection? * ok lang. basta wag istorbo.
36) Can you keep a secret? * of course. i was once paid to do just that.
37) What was the best year of your life? * 2001
38) Do you have any strange phobias? * none that i know of
39) Have you ever been drunk at school? * nope
40) Have you ever kissed someone whose name begins with a D? * nope!
41) Do you have trust issues? * wala naman
42) Who was the last person you talked to on the phone? * juvie

Stress Out!

It is our third week in Transition Q at Dell. I'm beginning to be stressed out, not with the volume of calls (we're only expected to receive 11 calls per 8-hour shift) but with the kind of customers I'm speaking to. Hah, who says that sitting 8 hours with phone in hand and a desktop system in front of you is an easy job? Being in customer service, you will hear lots of complaints and out-of-this-world requests from demanding customers. Especially if you're a CSA for a multi-national company like ours.

Today's shift has taken it's toll on me. My first caller immediately asked for a manager, the second one is a dissatisfied customer while the third one requested for a credit return. And that's just in the first half of the day. However, I received an email from a customer whom I assisted a few days earlier that really made my day! His email goes:

I wanted to let you know that I received the Dell SC430 server today! I was very surprised that you were able to expedite the production and shipment. This will allow us to deliver our projects on time and avoid working late hours on Tuesday 

As a small IT services business, I rely on Dell’s equipment to deliver practical solutions to my customers. Your desire to help beyond a normal customer services protocol helped my business tremendously. It will allow me to continue providing great service to my customers on time.

You are a great asset to your team and company. Bottomline: because of your great service, Dell was able to keep the order (ie revenue), kept your customer base instead of looking for alternatives like HP! It’s amazing how someone like you can simply turn a very frustrated customer into a happy customer. Your professionalism is much appreciated, definitely a great asset for the company!

Oh, well! That really kept me going the rest of the day, although my team mates are teasing me that the customer might be a relative from the US. Hehe.

Relaxation after a heavy week! Zambales here I come!!!